What to Expect When Donating Your Hair

Donating your hair is a generous decision, and we’re here to make the process as simple and stress-free as possible. Before your appointment, we’ll explain the donation requirements, assess whether your hair is suitable and answer any questions you may have. We’ll carefully prepare and cut your ponytail to ensure it meets the requirements for donation while giving you a style you’ll love.

What is Ponytail Donation?

Donating your hair is a meaningful way to help someone experiencing medically induced hair loss regain confidence through a professionally made wig. Every suitable ponytail has the potential to make a real difference to someone living with conditions such as alopecia or undergoing cancer treatment.

At The Cutting Room, we’re proud to partner with Sustainable Salons to ensure every suitable ponytail is professionally prepared and sent to verified organisations that create wigs for people experiencing hair loss.  We’re committed to making the experience just as rewarding for you as it is for the person receiving your donation. From your initial consultation through to your new haircut, we’ll guide you every step of the way.

Ponytail Donations

While our salon services are strictly for clients aged 16 and over, we welcome ponytail donations from people of all ages, including children.  If you’re considering donating your hair, please get in touch. We’ll explain the requirements, answer your questions and help you decide whether your hair is ready for donation.

Ponytail Donations

Why Choose Us

  • Supporting a Worthy Cause

    Your hair helps create wigs for individuals who have lost their hair due to medical conditions.

  • No Extra Postage or Hassle

    We handle the secure delivery of your ponytail to Sustainable Salons at no additional cost.

  • Specialised Haircuts for Donations

    Our hairdressers are trained in the correct technique to prepare and cut ponytails for donation.

  • Ethical & Verified Distribution

    Every ponytail goes to trusted charities and wig-makers who provide wigs to those in need.

  • Sustainable & Waste-Free

    Rather than ending up in landfill, your hair is repurposed for an important cause.

  • Experienced Donation Specialists

    Our team has been specially trained to prepare and cut ponytails correctly, ensuring your donation meets the requirements for wig-making whenever possible.

Testimonials

My ponytail donation was taken care of, they were beyond accommodating, and gave helpful guidance from start to finish.

Absolutely love these ladies they make you feel special and focus on your needs and I can’t recommend them more highly.

FAQs

The minimum length is 30cm, but 36cm or longer is preferred for children’s wigs.

Yes! Coloured and chemically processed hair is accepted and matched accordingly.

While you won’t receive tracking for your individual ponytail, Sustainable Salons ensures all donations reach verified charities and wig-makers.

For the best results, we recommend having your hair cut by one of our trained professionals to ensure proper preparation.

Hair grows approximately 1–1.5cm per month, so many donors return every few years to contribute again!

Yes. After your ponytail has been professionally prepared and cut for donation, we’ll create a hairstyle that suits you, taking into account the amount of hair you’ve chosen to donate, your hair type and your personal style.

The Ponytail Donation Process

01

Consultation & Hair Preparation

Please arrive with clean dry hair free from product. We assess your hair length and type to ensure it meets donation requirements. We’ll also provide a quote so you know exactly what to expect.

02

Proper Sectioning & Tying

Hair is sectioned into multiple ponytails, secured with elastic bands to keep strands aligned.

03

Precision Cutting

Our trained stylists carefully cut the ponytail to meet Sustainable Salons’ standards.

04

Professional Haircut & Styling

After your donation, we shape and style your hair into a fresh new look.

05

Secure Delivery to Sustainable Salons

We send your ponytail directly to Sustainable Salons, ensuring it reaches the right hands.

06

Join the Cause & Inspire Others

You’ll receive information on where your donation goes and how it helps people in need.

Who Can Donate?

Ponytail donations are accepted from people of all ages, hair types, and colours, provided they meet the following requirements:

  • Minimum Length: 30cm (measured from the elastic band to the tip of the hair). High-grade ponytails (36cm or longer) are particularly valuable for children’s wigs.
  • Coloured & Processed Hair: Accepted and used in various ways, though virgin hair (uncoloured, untreated) is most valuable.
  • Curly Hair: Must meet the minimum length when pulled straight.
  • Layered Hair: Can be donated, but shorter strands under 20cm will be removed.
  • Hair Extensions: Only 100% human hair extensions are accepted (no clips, bonds, or tapes).

Pricing

Every service is tailored to your individual hair, so pricing varies depending on your hair length, condition and the result you’re hoping to achieve.

View our latest packages and pricing or book a complimentary consultation for a personalised quote.

View Packages & Pricing

Appointment Length

45-90 minutes

Photo Gallery

Where Do the Ponytails Go?

Once donated, your ponytail is sent to Sustainable Salons, where it is sorted and distributed to verified charities and wig-makers:

  • Charitable Organisations – Groups like Variety the Children’s Charity and the Australia Alopecia Areata Foundation (AAAF) use donations to create wigs or fund life-changing programs.
  • Independent Wig-Makers – Local, verified wig-makers craft high-quality wigs for adults undergoing medical treatments.
  • Sustainable Salons Depot – Every ponytail is sorted by hand to ensure the right type reaches the right recipient, maximising its impact.

Sustainable Salons provides this service free of charge, ensuring that those in need receive the maximum benefit from every donation.

Ponytail donations

Learn More

Why hair donations matter
Ponytail donation vs synthetic wigs
Growing your hair for donation
What happens to your hair after your donate it
Who can donate hair
How to donate your ponytail

Booking Fee

When you book your appointment with us, we kindly ask for a $50 booking fee, which is securely stored on your client file. This helps us reserve your appointment and ensures we can provide every client with the personalised care and attention they deserve.

On the day of your appointment, you can choose to:

Apply the booking fee towards your next visit, or
Deduct it from the total cost of your service.

Cancellation Policy

We completely understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice.

If you need to contact us outside our opening hours, please email hello@thecuttingroom.net.au. Your 48 hours’ notice will commence from the time your email is sent.

Please note that your booking fee is non-refundable if the required notice isn’t provided. If you need to reschedule within the required notice period, simply give the salon a call during business hours or send us an email outside business hours, and we’ll be happy to help.  All refunds are provided in accordance with Australian Consumer Law.

Contact Us

The Cutting Room @ Riverstone
Shop 2, 43 Grantham Street,
RIVERSTONE ,NSW 2765

T: 02 9627 3885
E: hello@thecuttingroom.net.au

Please note: All services are available to clients aged 16 and over only.

Privacy Policy

(c) Copyright 2026 The Cutting Room

Acknowledgement of Country

At The Cutting Room in Riverstone, we acknowledge and respectfully honour the Traditional Owners of the land upon which we gather and work, the Dharug people. We extend our gratitude and respect to Elders—past, present, and emerging.

Sustainable salons

Business Hours

Monday: Closed
Tuesday: 9am – 9pm
Wednesday: 12noon – 8pm
Thursday: 9am – 9pm
Friday: 9am – 4pm
Saturday: Closed
Sunday: Closed

Public Holidays: Closed

Planning Your Visit

Free parking available right outside the salon
Accessible Salon