Privacy Policy
Last updated: January 2026
The Cutting Room at Riverstone (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, contact us, book services, or otherwise interact with us online or in person.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Details
Business Name: The Cutting Room at Riverstone
Address: Shop 2, 43 Grantham Street, Grantham Farm NSW 2756
Email: Hello@thecuttingroom.net.au
Personal Information We Collect
We may collect personal information including, but not limited to:
• Name
• Email address
• Phone number
• Appointment and enquiry details
• Information you provide through contact forms, bookings, reviews or consultations
Automatically Collected Information
When you visit our website, we may also collect:
• Internet Protocol (IP) address
• Browser and device information
• Pages visited and time spent on the website
• Website usage and analytics data
This information helps us improve our website and services.
How We Collect Personal Information
We collect personal information when you:
• Book an appointment or make an enquiry
• Contact us by phone, email, website forms or social media
• Subscribe to communications
• Visit and interact with our website
Where reasonable and practicable, personal information is collected directly from you.
How We Use Personal Information
We may use your personal information to:
• Provide hair, scalp and related services
• Manage bookings and client records
• Communicate with you about appointments, enquiries or services
• Send appointment reminders and service updates
• Improve our services, website and client experience
• Meet legal, regulatory and compliance obligations
We only use personal information for purposes reasonably related to our business.
Marketing Communications
We may send you information about our services, updates or offers that may be relevant to you.
You can opt out of marketing communications at any time by:
• Using the unsubscribe option (where available), or
• Contacting us at Hello@thecuttingroom.net.au
Disclosure of Personal Information
We may disclose personal information:
• To trusted service providers where necessary to operate our business
• Where required or authorised by law
• In connection with a business sale, restructure or transfer
• With your consent
We do not sell personal information.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
While we use secure systems and reputable platforms, no method of electronic storage or transmission is completely secure.
Retention of Personal Information
We retain personal information only for as long as necessary to:
• Provide our services
• Comply with legal, accounting and regulatory requirements
• Resolve disputes or enforce agreements
When personal information is no longer required, it is securely deleted or de-identified.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at Hello@thecuttingroom.net.au.
Overseas Disclosure
Some third-party services we use (such as website hosting or analytics providers) may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and user experience.
You can manage or disable cookies through your browser settings. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.
Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and the “Last updated” date will be revised.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us:
Email: Hello@thecuttingroom.net.au
Address: Shop 2, 43 Grantham Street, Grantham Farm NSW 2756
