Deposits
BEFORE YOUR SERVICE
All new clients having services that require 1 hour or more are required to pay a $50 deposit/bond to hold the booking.
If you are holding an appointment, we are holding a deposit/bond.
This will be held under the clients name and may only be used for that client.
If you need to cancel your appointment, you will need to give a MINIMUM of 48 hours notice or you will forfeit the $50 deposit.
If you give less than 48 hours notice, you forfeit the deposit and if you have future appointments booked, you will need to pay another deposit within 24 hours or your future appointments will be cancelled.
If you DO give 48 hours or more notice, this deposit can be transferred to your new preferred time.
DURING YOUR VISIT
If you choose to rebook an appointment, we will roll your deposit over against your next booking or if you choose NOT to rebook, you can have the $50 deducted from your service.
But when you rebook, you will be required to pay a new $50 deposit.
Acceptable ways to cancel your appointment or request a refund of your deposit would be by:
All new clients having services that require 1 hour or more are required to pay a $50 deposit/bond to hold the booking.
If you are holding an appointment, we are holding a deposit/bond.
This will be held under the clients name and may only be used for that client.
If you need to cancel your appointment, you will need to give a MINIMUM of 48 hours notice or you will forfeit the $50 deposit.
If you give less than 48 hours notice, you forfeit the deposit and if you have future appointments booked, you will need to pay another deposit within 24 hours or your future appointments will be cancelled.
If you DO give 48 hours or more notice, this deposit can be transferred to your new preferred time.
DURING YOUR VISIT
If you choose to rebook an appointment, we will roll your deposit over against your next booking or if you choose NOT to rebook, you can have the $50 deducted from your service.
But when you rebook, you will be required to pay a new $50 deposit.
- We require at least 48 hours’ notice to be given for any appointment cancellation
- If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
- In the case of pre-paid treatments, the full cost of treatment will be forfeited
- Refunds will be provided where required under the Australian Consumer Law
Acceptable ways to cancel your appointment or request a refund of your deposit would be by:
- Calling the salon on 0296273885
- Messaging our facebook page, especially after hours
- Emailing us at thecuttingroomatriverstone@gmail.com
Refer a friend promotions
- Valid for 3 months from date of receiving
- Our $50 off refer a friend offers, can only be used against our colour packages.
- It can not be used against our keratin service as it is already heavily discounted but you can however, use it to purchase any product EXCLUDING electrical items and olaplex.
- Our $50 off refer a friend offers, can only be used against our colour packages.
- It can not be used against our keratin service as it is already heavily discounted but you can however, use it to purchase any product EXCLUDING electrical items and olaplex.
Birthday and Thank You vouchers
These vouchers can not be used in conjunction with any other offer.
If you already have an appointment booked and wish to use one of these vouchers, you will need to contact us prior to your appointment or we may refuse to use the voucher.
These vouchers are NOT to be used on a Saturday UNLESS arranged prior to the appointment.
If you already have an appointment booked and wish to use one of these vouchers, you will need to contact us prior to your appointment or we may refuse to use the voucher.
These vouchers are NOT to be used on a Saturday UNLESS arranged prior to the appointment.